7 questions you should ask your VA movers


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You should never hesitate to ask all the right questions when hiring a moving company. Reputable companies, such as A2B Moving and Storage,won’t have a problem answering your questions, no matter how complicated they might be. However, it’s normal to feel confused when hiring your team of movers, which might make you lose sight of the important things. It’s never a good thing to forget to ask a question that is important for the overall outcome of your move. Therefore, to avoid such a mistake, the following list of the top seven questions you should ask your VA movers is here to help you. They might mean all the difference between a successful and a complicated relocation.

Top seven questions you should ask your VA movers

One thing is certain – there isn’t a right or wrong question to ask your movers. After all, your goal is to hire a reputable company. If you’re living in or moving to Alexandria, for example, you’ll only want the best movers Alexandria VA has to offer. And the only way to find the best company is by asking difficult questions. So don’t feel discouraged if you have a question in mind which isn’t listed here. Feel free to ask away.

1.     Can I get your registration number?

There’s one thing you should know at the very start of the process – nothing is more important than hiring a safe and licensed company, especially if you need the interstate movers VA residents trust. That’s why this ought to be the very first question you ask your potential moving team. Every relocation professional that operates in multiple states should have a registration number called USDOT. Moreover, every reliable relocation professional should have no problems providing you with their number on the spot.

Of course, you can always check this one out by yourself. All you have to do is visit the Federal Motor Carrier Safety Administration’s website and check whether the company you are interested in hiring is, indeed, registered. The safest bet would be to hire a registered mover.

A woman researching questions to ask VA movers on a laptop.
Check the USDOT number of your company by yourself.

2.     Can you provide me with a moving estimate?

We can’t pretend that finances aren’t an important aspect of the equation. Everybody knows that moving is expensive, and you will be trying to find the most affordable moving company on the market. Of course, finding a cheap moving company means nothing unless the company in question is also reputable. That’s why it’s always recommended to find a company with the best quality-to-affordability ratio. To do that, you need to ask your potential Northern Virginia movers to provide you with a moving estimate. That’s just the first estimate-related question out of many. To further refine your understanding and ensure there are no surprises, consider asking additional detailed questions about the estimate:

  • Type of estimate: “Is this a binding or non-binding estimate?” A binding estimate means the cost quoted is the amount you’ll pay, regardless of any variations in the actual weight of your belongings. A non-binding estimate could change depending on the actual weight and time the move takes.
  • Inclusions and exclusions: “What does the estimate include?” Confirm whether packing materials, labor, and insurance are included. Ask about any additional fees that might apply, such as for bulky items or access issues at your destination.
  • Payment terms: “What are the payment terms?” Ask when payment is required (e.g., deposit upfront, full payment upon delivery) and which forms of payment are accepted.
  • Adjustments to the estimate: “How will adjustments to the estimate be handled if the scope of the move changes?” For example, if you decide to move additional items or require additional services, how will this affect the overall cost?

These questions will help you get a clear, comprehensive understanding of the moving costs and avoid any unexpected expenses on a moving day.

3.     Will there be any extra fees?

One of the most common moving complaints we hear is related to all the extra fees. Let’s say you get one estimate and you plan your finances accordingly. What happens once the moving day comes and you find yourself handed with a completely different estimate? To prevent such a scenario, we suggest you ask your movers about any extra fees. That is the binding or non-binding-estimate question mentioned before.

For example, many movers have extra fees for stairs or the number of heavy items they need to relocate. It’s important to get ready for every scenario, as that’s the only way to have a stress-free move. You can rest assured that the best residential movers in VA citizens rely on, want you to have an easy relocation that will be free of any stress.

Dollar bills underneath a phone representing the prices which is among the questions you should ask you VA movers about
You don’t want to encounter expenses on the day of your move you didn’t know about.

4.     Can you offer insurance?

Make no mistake – it doesn’t matter how reputable your movers are, you are going to need insurance. Mistakes can happen to the best movers around, and even one mistake during relocation could set you back significantly. Of course, there are a bunch of unforeseen circumstances that could impact the safety of your items, which is why you should never take such a huge risk. Instead, ask your selected long-distance or local movers Northern VA provides whether they offer moving insurance. If they don’t, find an appropriate coverage policy elsewhere. The money you invest in insurance will buy you some peace of mind, which makes it money well-spent.

Types of relocation insurance

When you are learning about the questions you should ask your VA movers, note the following:

  • Types of insurance offered. Understanding the different types of insurance available is crucial. Most movers offer two main types:
    1. Released value protection: This is often included at no additional cost but offers minimal compensation (usually around 60 cents per pound per item regardless of its actual value).
    2. Full value protection: This option is more comprehensive, covering the actual cost of repair, replacement, or reimbursement of the item’s current market value, though it comes at an additional cost.
  • Reasons for getting insurance: Investing in moving insurance can seem like an extra expense but it’s essential for several reasons:
    1. Protection against accidental damage: Even with the most careful planning, accidents can happen, such as dropping a box or scratching furniture.
    2. Coverage for loss: Moves, especially long distances, can sometimes result in items being lost in transit.
    3. Peace of mind: Knowing that your belongings are covered can ease the stress of moving, allowing you to focus on settling into your new home rather than worrying about potential losses or damages.

When you know about these types of insurance and the reasons for obtaining one, you can make a more informed decision that aligns with your moving needs and risk tolerance.

a woman standing in front of the word "insurance" written on a whiteboard
Don’t underestimate the importance of insurance.

5.     Which moving and storage services do you provide?

Moving is an all-hands-on-deck kind of situation. It’s a process that will require a lot of help from your moving company. That’s why you need to ensure they have all the VA moving services that you could need. Make sure to be particular. If you are going to need packing services, then ask straight away whether they offer them.

You need additional storage? Then, one of the questions you should ask your VA movers is whether they offer it

The same goes for storage solutions. For example, if you are planning on getting an Alexandria VA self storage unit, don’t just assume every company in Alexandria can provide it. Also, ask if they offer both short-term and long-term storage options, as you may need a place to keep your belongings if there’s a delay between moving out of your old home and into your new one. Additionally, check the security features of their storage facilities, such as climate control, surveillance, and access restrictions, to ensure your items will be safe and well-preserved while in storage. This will help you choose a company that can fully meet your storage needs during the transition.

Feel free to go into details

Additionally, you should inquire about the specifics of these services. For example, ask about the materials they use for packing, whether they handle special items like artwork or musical instruments with extra care, and if their storage facilities have climate-control option. These details are important because they affect how safely and securely your belongings are handled throughout the moving process. Furthermore, understanding whether they provide services such as disassembling and reassembling furniture, or dealing with challenging access points at your new home, can be pivotal. This comprehensive inquiry will help you assess whether the mover is truly equipped to handle your unique moving scenario efficiently and effectively.

storage units with yellow doors, which is the subject of the questions you should ask your VA movers about
Ask your potential movers whether they offer the option of additional storage.

6. Would I be able to see referrals and recommendations?

Every reliable moving company has an entire list of satisfied customers. And every reliable moving company won’t have a problem providing you with it. So one of the questions you should ask your VA movers is to see this list. Asking your company to give you a few referrals or recommendations shouldn’t be a problem, and it’s also not a question you should feel bad about asking. Only fraudulent moving companies will have a problem providing you with a list of satisfied customers. There simply aren’t any.

When you receive these referrals, consider verifying the authenticity and relevance of each by looking for certain aspects:

  • Date of service: Check when the service was provided to ensure the recommendation is recent and reflects the company’s current service quality.
  • Type of move: Ensure the referrals include experiences relevant to your specific moving needs, whether it’s a local, interstate, or international relocation.
  • Detailed feedback: Look for detailed narratives that describe the customer’s entire experience, highlighting communication, timeliness, handling of goods, and overall satisfaction.
  • Contact information: If possible, ask for contact information so you can directly communicate with past customers to discuss their experiences and any concerns you might have.

This thorough approach to evaluating referrals and recommendations will help you a lot. It’s the only way to gain a deeper insight into the moving company’s reliability and customer service quality, ensuring you choose a mover that genuinely meets your expectations.

A man leaving a five-star review.
Good moving companies are loved and appreciated.

7. Do you have any unresolved complaints or claims?

It’s very important to know how your movers handle complaints. As we mentioned, mistakes happen to everyone. However, you need to know how your movers will react once they do happen. That’s why it’s very important to ask your VA movers whether they have any unresolved complaints or claims against them. That will give you an idea of how they handle such situations which happen every once in a while. Of course, you can always hope that you won’t be in a situation where you will have to file a claim. But since relocation is an unpredictable event, you need to be prepared and expect the unexpected. That’s the best way to have a successful relocation.

word "complaint" on a red surface
Try to discover whether there are some unsolved complaints the movers are dealing with.

The importance of these questions you should ask your VA movers

Choosing the right moving company is crucial for a successful relocation. The questions you should ask your VA movers are vital in assessing each mover’s capabilities and reliability. By thoroughly yet gently exploring the validity of your potential movers through these targeted inquiries, you not only protect your belongings but also ensure peace of mind. Remember, a well-chosen mover transforms a potentially stressful experience into a seamless transition. Take the time to make informed choices, as the right questions lead to the right mover, ensuring a smooth and successful move.


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